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Free templates · WhatsApp Business

WhatsApp Business message templates: greeting, away and auto-reply messages

73 ready-to-copy messages for the WhatsApp Business app: greetings, away messages, quick replies, business descriptions and opt-in offers, for 12 kinds of business. Type your business name once and every template fills itself in.

Fill in once, every template updates

Greeting messages

Simple and warmAny business

Hi, thanks for messaging [Business name] 👋
How can we help you today? Tell us what you're looking for and we'll reply as soon as we can.

With one questionAny business

Hello from [Business name]!
To help you faster, could you tell us what you need and your area? A person from our team will reply shortly.

With hoursAny business

Hi, welcome to [Business name].
We reply between [hours]. Leave your question here and we'll get back to you within those hours.

School admissionsSchools and coaching

Hello, thank you for contacting [Business name].
For admissions, please share your child's name, age and the class you're applying for. Our admissions team will reply within [hours].

Coaching instituteSchools and coaching

Hi, thanks for reaching out to [Business name]!
Which course are you interested in, and are you looking for online or classroom batches? We'll share timings and fees.

PreschoolSchools and coaching

Hello and welcome to [Business name] 🙏
We'd love to show you around. Please share your child's age and a good time to visit, and we'll confirm a slot.

Clinic appointmentClinics and doctors

Hello, thank you for contacting [Business name].
To book an appointment, please share the patient's name, the concern in a few words and a preferred day. Our front desk will confirm the time.
For emergencies, please call or visit the nearest hospital.

Dental clinicClinics and doctors

Hi, thanks for messaging [Business name].
Please tell us what's bothering you, or if you'd like a check-up or cleaning, and your preferred time. We'll confirm a slot with the doctor.

Property enquiryReal estate

Hi, thank you for your interest in [Business name].
Are you looking to buy or rent, and in which area? Share your budget range and we'll send options that fit.

Project site visitReal estate

Hello from [Business name] 👋
Would you like the brochure, the price list or a site visit? Reply with what you need and a convenient day, and our team will set it up.

Jewellery storeJewellery

Hello, welcome to [Business name] ✨
Are you looking for something for yourself, a gift or a wedding? Share the occasion and budget, and we'll send designs from our collection.

Custom orderJewellery

Hi, thanks for writing to [Business name].
For a custom piece, send us a photo or idea of what you have in mind, the metal and your budget. Our designer will reply with options.

Table bookingRestaurants and cafes

Hi, thanks for messaging [Business name]! 🍽️
To book a table, please send the date, time and number of guests. For delivery, order here: [link]

Salon bookingSalons and spas

Hello, welcome to [Business name].
Which service would you like to book, and what day and time suit you? We'll confirm your appointment.

Shop enquiryRetail shops

Hi, thanks for messaging [Business name].
Tell us what you're looking for, and we'll check stock and send photos and prices. We're open [hours].

Online storeOnline stores

Hi, welcome to [Business name] 👋
Need help choosing, or have a question about an order? For orders, please share your order number. Shop here: [link]

Service businessServices and agencies

Hello, thank you for contacting [Business name].
Please tell us a little about what you need, and the best time to call you. We'll get back with next steps.

B2B enquiryB2B and manufacturing

Hello, thank you for contacting [Business name].
Please share your company name, the product or service you need and the approximate quantity. Our sales team will send a quote.

Travel enquiryTravel

Hi, thanks for reaching out to [Business name]! ✈️
Where would you like to go, for how many people, and on which dates? We'll share package options.

Gym enquiryGyms and fitness

Hey, thanks for messaging [Business name] 💪
Are you looking for a membership, personal training or a trial session? Tell us your goal and we'll share the plans.

Away and auto-reply messages

After hoursAny business

Thanks for your message! We're closed right now.
Our hours are [hours]. We'll reply first thing when we're back.

Busy right nowAny business

Hi, thanks for messaging [Business name]. We're with other customers right now and will reply as soon as possible. Please leave your question here.

HolidayAny business

Hello, [Business name] is closed for the holiday. We'll be back on [date] and will reply to every message then. Thank you for your patience 🙏

WeekendAny business

Thanks for reaching out! We're closed for the weekend and will reply on Monday morning. For orders, you can still use [link]

With a link to self-serveAny business

Hi, thanks for your message. We're away right now.
You'll find prices, timings and FAQs here: [link]
We'll reply to your question as soon as we're back.

Clinic closedClinics and doctors

Thank you for contacting [Business name]. The clinic is closed right now; our hours are [hours]. We'll reply when we open.
For a medical emergency, please call emergency services or visit the nearest hospital.

Site office closedReal estate

Thanks for your interest in [Business name]. Our team is away right now and will call you back during [hours]. Meanwhile, see the project details here: [link]

Kitchen closedRestaurants and cafes

Thanks for messaging [Business name]! The kitchen is closed right now. We open at [time]. See you soon!

Office closedB2B and manufacturing

Thank you for your enquiry. Our office is closed right now (hours: [hours]). Our sales team will reply on the next working day.

Office closed (school)Schools and coaching

Thank you for contacting [Business name]. Our office is closed right now. We'll reply during office hours, [hours].

Quick replies

Price listAny business

Here's our price list: [link]
Tell me which option you're interested in and I'll share the details.

LocationAny business

We're located at [address], [area]. Here's the map: [Google Maps link]. See you soon!

Opening hoursAny business

We're open [hours]. You can message us here anytime, and we'll reply during those hours.

Payment optionsAny business

You can pay by UPI, card or bank transfer. I'll send the payment details once you confirm the order.

Thank youAny business

Thank you for choosing [Business name] 🙏 If there's anything else you need, just reply here.

Follow-upAny business

Hi, just checking in on your enquiry from [day]. Would you like me to share more details, or is there a good time to call?

Ask for a reviewAny business

Thank you for visiting [Business name]! If you were happy with us, a short Google review would help a lot: [review link]

Order confirmedAny business

Your order is confirmed ✅ We'll share the tracking details once it's dispatched.

Need more detailsAny business

Thanks! To give you the right answer, could you share [detail]? That will help me check quickly.

Handing to a personAny business

Thanks for your patience. I'm passing your chat to [name] from our team, who will reply here shortly.

Appointment confirmedClinics and doctors

Your appointment at [Business name] is confirmed for [day] at [time]. Please arrive 10 minutes early and bring any previous reports.

Site visit confirmedReal estate

Your site visit is confirmed for [day] at [time]. Our executive [name] will meet you at the site. Location: [map link]

Business descriptions

General businessAny business

[Business name] in [area]. Reach us on WhatsApp for prices, orders and bookings. Open [hours].

SchoolSchools and coaching

[Business name], [area]. Admissions open for [classes]. Message us for the admission process, fees and a campus visit. Office hours: [hours].

Coaching instituteSchools and coaching

[Business name]: coaching for [exams/courses] in [area] and online. Message us for batch timings, fees and a free demo class.

Preschool and daycareSchools and coaching

[Business name], a preschool and daycare in [area]. Message us to book a visit, ask about programmes or check admissions.

Online coursesSchools and coaching

[Business name]: online courses in [subject]. Message us for course details, batch dates and fees. Enrol here: [link]

ClinicClinics and doctors

[Business name], [area]. Message us to book an appointment or ask about timings. For emergencies, please call or visit the nearest hospital.

Dental clinicClinics and doctors

[Business name], dental clinic in [area]. Message us to book a check-up or consultation. Timings: [hours].

Real estate agencyReal estate

[Business name]: homes and plots to buy and rent in [area]. Message us your budget and location for matching options.

Builder projectReal estate

[Business name]: [project name] in [area]. Message us for the brochure, price list or a site visit.

Jewellery storeJewellery

[Business name], jewellery store in [area]. Gold, silver and diamond jewellery, plus custom designs. Message us for designs and prices. Open [hours].

RestaurantRestaurants and cafes

[Business name], [area]. Message us to book a table or order. Menu and delivery: [link]. Open [hours].

SalonSalons and spas

[Business name], salon in [area]. Hair, skin and grooming services. Message us to book an appointment. Open [hours].

Retail shopRetail shops

[Business name], [area]. Message us to check stock, prices and home delivery. Open [hours].

Online storeOnline stores

[Business name]: [products] delivered across India. Message us for order help, sizes and returns. Shop: [link]

Agency or service firmServices and agencies

[Business name]: [services] for businesses in [area]. Message us to discuss your requirement and get a quote.

Manufacturer or supplierB2B and manufacturing

[Business name]: manufacturer and supplier of [products]. Bulk orders and custom specifications. Message us for quotes and samples.

Travel agencyTravel

[Business name]: holiday packages, flights and visas from [area]. Message us your destination and dates for a quote.

GymGyms and fitness

[Business name], gym in [area]. Memberships, personal training and group classes. Message us for plans and a trial session.

Broadcast and offer messages

New arrivalAny business

Hi [name], new stock just arrived at [Business name]! Take a look here: [link]
Reply STOP if you'd rather not get these updates.

Festive offerAny business

Hi [name], wishing you a happy [festival] from all of us at [Business name]! Our festive offer runs till [date]: [offer]. Details: [link]
Reply STOP to opt out.

Appointment reminderAny business

Hi [name], a reminder that your appointment at [Business name] is on [day] at [time]. Reply YES to confirm or tell us if you need to reschedule.

Payment reminderAny business

Hi [name], a gentle reminder that the payment of [amount] for [invoice/order] is due on [date]. You can pay here: [payment link]. Thank you!

Win-backAny business

Hi [name], it's been a while since your last visit to [Business name]. Here's [offer] for your next visit, valid till [date]. Reply STOP to opt out.

Admissions openSchools and coaching

Hello [name], admissions are now open at [Business name] for [year/classes]. Book a campus visit or ask your questions here. Reply STOP to opt out.

New project launchReal estate

Hi [name], [Business name] is launching [project] in [area]. Would you like the brochure and launch prices? Reply YES and we'll send them. Reply STOP to opt out.

Wedding seasonJewellery

Hi [name], our new wedding collection is in at [Business name]. Reply YES for photos and prices, or visit us [hours]. Reply STOP to opt out.

Group descriptions and names

Customer updates groupAny business

Welcome to the [Business name] updates group! We share new arrivals, offers and important updates here. Only admins post. For questions, message us directly.

Community groupAny business

This group is for [Business name] customers to share tips and ask questions. Please be respectful and keep it on topic. No promotions or forwards.

Class parents groupSchools and coaching

Official group for parents of [class/section], [Business name]. We share announcements, homework updates and event dates. Only teachers post here.

Dealers and partners groupB2B and manufacturing

Group for [Business name] dealers and partners: price updates, new products and scheme announcements. For orders, please message the sales team directly.

Group name ideasAny business

[Business name] Updates
[Business name] Customers
[Business name] Offers and News
[Business name] VIP Club
[Business name] Community

Why we wrote these

The first reply decides whether a lead keeps talking

We write the first replies for the AI WhatsApp reply desks we run for clients, from a preschool franchise brand to a home-interiors business. The biggest lesson came early. When our desk asked too many questions, leads replied “Seems AI” and stopped answering. Now every first message asks one simple question and says when a person will reply.

You are probably setting up WhatsApp Business, or tired of typing the same answers fifty times a day. These templates follow the same rules we use for clients: short, human, one question at a time. Pick your industry above, type your business name, and copy what you need.

Set-up

How to set up greeting, away and quick replies in WhatsApp Business

Swipe

  1. Step 1

    Open business tools

    In the WhatsApp Business app, open the Tools tab, or Settings and then Business tools on older versions.

  2. Step 2

    Greeting message

    Turn on Greeting message and paste a greeting from above. WhatsApp sends it automatically when a new customer messages you.

  3. Step 3

    Away message

    Turn on Away message, paste an away template, and choose when it sends: always, on a custom schedule, or outside your business hours.

  4. Step 4

    Quick replies

    Save your most-used answers, like the price list, location and payment details, as quick replies. Type / in a chat to pick one.

What works

What makes a good business message on WhatsApp

Swipe

One question, not five

Ask for the one detail you need first. A wall of questions feels like a form, and people leave.

Say when a person replies

“We reply between 10 am and 8 pm” sets the right expectation and stops repeat messages.

Sound like a person

Write the way you’d talk at the counter. Skip the “Dear valued customer” and the long sign-offs.

Give a way to help themselves

A link to your price list, menu or catalogue answers half the questions before anyone types them.

Offer a way to stop

Every offer or broadcast should say how to opt out. WhatsApp’s Business Policy expects opt-in, and blocks hurt your number.

Be careful in healthcare

Clinics should never promise results on WhatsApp, and should point emergencies to a hospital.

Which message is which

Greeting, away, quick reply or broadcast?

MessageWhen it sendsWhere you set it upNeeds Meta approval?
Greeting messageAutomatically, when a new customer messages youWhatsApp Business appNo
Away messageAutomatically, outside the hours or schedule you chooseWhatsApp Business appNo
Quick replyWhen you pick it in a chat with a shortcutWhatsApp Business appNo
Broadcast list messageWhen you send it; only contacts who saved your number receive itWhatsApp Business appNo
Template messageWhen your system sends it, even outside a 24-hour reply windowWhatsApp Business Platform (API)Yes, each template is reviewed

Sending to thousands of opted-in customers? Read how to send bulk WhatsApp messages safely and check costs with the WhatsApp API pricing calculator.

Business description

How to write a WhatsApp Business description

Say what you do, where you are and what people should message you for, in two short sentences. The description sits on your business profile, so it is often the first thing a new customer reads before they type. Keep it under 256 characters so it reads well everywhere; the counter on each template above shows the length once you add your details.

WhatsApp Business description for schools and coaching centres

Parents and students message to ask about admissions, fees and timings, so say those words. For example: “[School name], Jayanagar. Admissions open for Nursery to Class 5. Message us for the admission process, fees and a campus visit. Office hours: 9 am to 4 pm.” For a coaching institute, name the exams and offer a demo class. For a preschool, invite a visit.

For shops, clinics and service businesses

Lead with the category and the area, then the one action: book, order, check stock or get a quote. Add your hours if you don’t reply around the clock.

WhatsApp Business messages: straight answers

What is a good greeting message for WhatsApp Business?

A short welcome, one question and a time when a person will reply. For example: “Hi, thanks for messaging [Business name]. To help you faster, tell us what you need and your area. A person from our team will reply shortly.”

How do I set an auto reply on WhatsApp Business?

Open Tools in the WhatsApp Business app (or Settings and then Business tools), turn on Away message, paste your text and choose when it sends: always, on a schedule, or outside business hours.

What should I write in my WhatsApp Business description?

What you do, where you are and what people should message you for, in two short sentences, plus your hours. Keep it under 256 characters.

Are these WhatsApp templates free to use?

Yes. Copy and edit them as you like. Nothing you type in the boxes above is sent to us; the templates update in your browser.

Can I send these messages to all my customers at once?

Broadcast lists in the WhatsApp Business app reach only contacts who saved your number. To message thousands of opted-in customers you need the official WhatsApp Business Platform, where each template is approved by Meta.

What is the difference between a quick reply and an away message?

An away message sends automatically when you are not available. A quick reply is a saved answer you choose and send yourself during a chat.

One more thing

Templates answer the easy questions. The rest needs a person.

If your WhatsApp is busy and leads still slip away, message me with your business and how many chats you get a day. I’ll tell you honestly whether an AI reply desk would help or whether better templates are enough. Leo

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