Use the official WhatsApp Business Platform, message only people who agreed to hear from you, and send approved templates. In India a marketing message costs ₹0.8631 on Meta’s rate card from 1 October 2026, and unofficial bulk-sender tools break WhatsApp’s terms.


Yes, as long as the people you message gave you their number and agreed to hear from you, and you send through WhatsApp’s own apps or the official WhatsApp Business Platform. That is the rule in WhatsApp’s Business Policy.
What gets numbers blocked is the other route: tools that take over WhatsApp Web or the app and blast messages from your number. WhatsApp’s Terms of Service list “bulk messaging, auto-messaging, auto-dialing” among the communications you must not send.
We run WhatsApp for clients: Click-to-WhatsApp ads, AI reply desks and broadcasts. In our experience the businesses that get good results from WhatsApp are not the ones that send the most messages. They are the ones whose customers wanted the message.
You are probably here because you have a list of customers or leads and you want to reach all of them without typing each message by hand. That is a fair thing to want, and there is a proper way to do it. Below are the three ways businesses send WhatsApp messages in bulk, what each one costs, and the exact steps for the official route.
| Way | Who it reaches | Cost | Risk of a ban | What you need |
|---|---|---|---|---|
| Broadcast list in the WhatsApp Business app | Only contacts who have saved your number | Free | Low | Your phone and customers who have saved you |
| Official WhatsApp Business Platform (Meta’s Cloud API, directly or through a provider) | Anyone who opted in. The first message must be an approved template. | Meta’s per-message rate plus any provider fee | Low, with opt-in and messages people want | A Meta business account, a phone number and approved templates |
| Unofficial bulk-sender tools and browser extensions | Anyone on your list, including people who never opted in | A low monthly fee | High. It breaks WhatsApp’s terms, and WhatsApp can ban numbers that do. | Nothing we would recommend |
Broadcast list rule from WhatsApp’s Help Center. Policy: Business Policy, Terms of Service.
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Ask customers if they want WhatsApp updates, in your form, at checkout, at the counter or in a chat, and keep a record. WhatsApp’s Business Policy requires this before you message anyone.
Use Meta’s Cloud API directly, or through a provider that gives you an inbox and a broadcast tool. You need a Meta business account and a phone number for the API.
Any message you send first, outside a 24-hour reply window, has to be an approved template. Write it the way a person would, and include an easy way to stop messages.
Start with your most engaged customers and watch replies and blocks. New numbers have a daily cap on how many people they can message first, and Meta raises it as quality holds (messaging limits).
Every broadcast brings replies. Answer inside the 24-hour window, when free-form replies are allowed, and remove anyone who asks to stop.
| Messages | Marketing (₹0.8631 each) | Utility (₹0.115 each) |
|---|---|---|
| 1,000 | ₹863 | ₹115 |
| 10,000 | ₹8,631 | ₹1,150 |
| 1,00,000 | ₹86,310 | ₹11,500 |
Meta’s India rates from 1 October 2026, before GST and before any provider fee (Meta pricing). Replies to customers are free for the first 1,000 a month on each number. Get your own estimate with our WhatsApp API pricing calculator.
Bought lists and scraped numbers lead to blocks and reports, and WhatsApp’s Business Policy doesn’t allow it.
Tools that automate WhatsApp Web or the app break WhatsApp’s terms. The low price hides the cost of losing your number.
Daily offers to people who bought once. On the Business Platform, when many people block or report you, your quality rating drops and Meta limits your sending.
Tell people how to opt out in your templates, and act on it the same day.
You can do everything above yourself, and many small businesses should start with a broadcast list in the WhatsApp Business app. If you want broadcasts on the official platform, templates people actually read, and a reply desk that answers everyone who writes back, that is the work we do. See WhatsApp marketing at SocialOrange.
Use a broadcast list in the WhatsApp Business app. It is free, but only contacts who have saved your number receive the message, so it suits a small, loyal customer list.
Not if you use WhatsApp’s own apps or the official Business Platform and message only people who opted in. Numbers get banned when businesses use unofficial bulk-sender tools or message people who never agreed to it.
About ₹8,631 for 10,000 marketing messages, or ₹1,150 for 10,000 utility messages such as order updates, on Meta’s India rates from 1 October 2026, before GST and provider fees.
Yes, through the official WhatsApp Business Platform, as long as those people opted in to hear from you. Broadcast lists in the app only reach people who have saved your number.
A broadcast reaches each person in a private chat and replies come only to you. In a group everyone sees every message and every member’s number, which is rarely what a business wants.
No, you can use Meta’s Cloud API directly, but most businesses use a provider for the inbox, templates and broadcast tools. Providers add their own fee on top of Meta’s rates.
Message me with roughly how many customers you have and how you collected their numbers. I’ll tell you honestly whether a broadcast list, the official platform or neither is right for you. Leo
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